How We Help UK Accounting Firms Enrich Their Client Experience (CX)?
As a CXO in the UK accounting industry , it may not be a hidden point that 5 years down the line that the role of accountants would be something different to what it is today due to many numbers of factors including two significant points – automation & ever changing business scenarios due to which clients’ requirement shall be more dynamic in nature. Automation shall start from very top level including big 4 and shall take respectable amount of time to reach to the bottom most level to attain automation in the UK accounting industry (hard truth). Second is changing clients’ requirements, which has been always significant and therefore, as managing partners, CEOs, Owners, Directors, CXOs, it becomes imperative to offer personalised services to your clients understanding about them much more than before. The overall idea is to provide efficacious client experience (CX) & not only great customer service ! Customer service is a delivery that you are offering for wh